Subject: Re: Chat: Ticket Tag History
From: Zendesk Support <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 20 Apr 2021 09:03:16 +0000

This is an automated email from the Zendesk Support Team regarding ticket #6508189

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Hi Ashish,

We contacted you a few days ago to check if you had a chance to review the latest update from Dainne, the Customer Advocate assigned to your support request.

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Hi Ashish,

I still don't have any updates yet from the dev team but by the looks of it, it's the agents manually adding the tags to the ticket.

Also, would you be able to request the admin in your team to re-enable the account assumption so when the dev team looks into this again, they will be able to investigate this further?

Hope to hear from you soon!

Thanks,
Dainne Lucena | Associate Customer Advocate
[email-masked]
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As we haven’t heard back from you, we hope that you resolved the issue successfully. Therefore, we'll solve the ticket for the time being.

If this isn't the case, simply reply to this email within the next few days and your ticket will reopen again automatically.

Thanks!

Zendesk Support

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This email is a service from Zendesk Support.

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