Subject: English Language Test - Ishank Verma
From: Ishank Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 04:16:10 -0400

| | Foreign Language Screening Test

Name | Ishank Verma    /  (+91) 7060760640    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I hope you well, as per the information you're ordered a hand bag from xyz website, the handed over to courier company but your address as per the courier was wrong, please update your address, go to xyz website and update a address.

Regards
Xyz company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for this problem sir, as per your information you purchased a TV cabinet from last week and installation completed in this Monday, and your complaint is under process we give you as best resolution as soon as possible.

Regards
Xyz company.

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