Subject: New Reply Received - Re: Les Mills Body Attack on virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 20 Apr 2021 06:54:28 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Les Mills Body Attack on virtual  Ticket comment <div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi Charlotte,</div>
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Thanks for your reply.</div>
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Our IT team are fixing up the program listing and you should receive a request to sync with sales force in the next 24 hours. </div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_Object" id="x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_Object" id="x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span class="x_Object" id="x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span class="x_Object" id="x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" id="LPNoLP" title="http://www.lesmills.com.au/
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 here</a></span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">to
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, 20 April 2021 2:16 PM<br>
<b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Kathryn Tighe &lt;[email-masked]&gt;; Gavin Jackson &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Les Mills Body Attack on virtual
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<div>Hi Jasmine,</div>
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<div dir="ltr">Virtual BODYATTACK is missing from the list of Virtual programs for this customer.  Once it's added the releases should download and it'll appear an an option to schedule.</div>
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<div dir="ltr">​If you need further support please let us know.</div>
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<div dir="ltr">Kind regards</div>
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<div dir="ltr">Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4484" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4484</a>
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<blockquote class="x_freshdesk_quote">On Tue, 20 Apr at 4:58 PM <span class="x_separator">
, Jasmine &lt;[email-masked]&gt; wrote:
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Hi Team,</div>
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<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">
Breathe Health Club Hervey Bay is one of our first virtual partners to introduce Virtual BODYATTACK to their existing LM Virtual platform.</div>
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Customer ID: 211033</div>
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Password: Breathe1!</div>
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Their program was entered into our system on Thursday last week and the releases should have been uploaded onto their portal by now. </div>
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Can you please explain why this has not occurred yet? </div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" id="LPNoLP" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" style="color: rgb(0, 90, 149)">www.lesmills.com.au</a></span></span></span></span></span>
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 here</a></span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">to
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<font color="#000000" style="font-size: 11pt"><b>From:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, 20 April 2021 1:40 PM<br>
<b>To:</b> Reception - Breathe Health Clubs &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Les Mills Body Attack on virtual</font>
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<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi Nathan,</div>
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Thanks for your email and we apologise for the delay on this front. Kathryn has been out of the office unwell.</div>
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I will investigate this now.</div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<font color="#000000" style="font-size: 11pt"><b>From:</b> Reception - Breathe Health Clubs &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, 20 April 2021 1:35 PM<br>
<b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject:</b> Les Mills Body Attack on virtual</font>
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<span lang="EN-GB">Hi Jasmine,</span> </div>
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<span lang="EN-GB">I’m just writing in to you in regard to launching Bodyattack here at Health Club Hervey Bay.</span>
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<span lang="EN-GB">After speaking to Kathryn Tighe, I am waiting for Bodyattack to be loaded into our LM Virtual Kiosk, which was apparently to be done on Friday last week.</span>
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<span lang="EN-GB">I still don’t have the program, so just wondering what needs to be done next.</span>
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<span lang="EN-GB">I have tried contacting Kathryn but have had no response over the last few days.</span>
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<span style="">Kind regards,</span> </div>
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<span style=""> </span> </div>
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<span style="">Nathan Strickland</span> </div>
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<b><span style="">Club Manager</span></b> </div>
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<b><span style=""> </span></b> </div>
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<b><span style="">Ph:</span></b><span style=""> (07) 4128 9355</span> </div>
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<b><span style="">E:</span></b><span style=""> <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color: rgb(5, 99, 193)">[email-masked]</span></a></span> </div>
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