Subject: English Language Test - Sunil Mishro
From: Sunil Mishro <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 02:15:27 -0400

| | Foreign Language Screening Test

Name | Sunil Mishro    /  (0891) 9686825747    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Please accept our sincere apologies for not delivering the handbag to your address, as we investigated the cause was about incorrect shipping address However, the product you ordered will be sent to your correct address.

In order, to send the product, we need the correct shipping address. Please forward us the correct shipping address.

Regards,

Executive
ABC Company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Please accept our sincere apologies, we are really sorry that the TV Cabinet which you got has scratches on it. We are going to replace the TV Cabinet with a new one.

We have tried to remediate immediately by sending you another shipment of TV Cabinet without waiting for the return of the original shipment.

Regards,

XYZ
ABC Company

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