Subject: English Language Test - Boby Singh
From: Boby Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 01:56:44 -0400

| | Foreign Language Screening Test

Name | Boby Singh    /  (91) 9718342803    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

We are sorry for the delay and like to inform you that we shipped your order on the same date we received it. Upon checking the tracking number it says that there is an issue with your address. No need to worry we have forwarded it to the courier company and they will contact you for the same.

If there is any issue please let me know.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

We are sorry for the inconvenience caused and like to inform that when we shipped the your order the item was in good condition as our all items go through under quality checks. It seems that it happened in transit. No need to worry I am initiating a return request for a replacement.

If there is any issue please let me know.

Thanks

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