Subject: English Language Test - Glory Priya
From: Glory Priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 01:21:24 -0400

| | Foreign Language Screening Test

Name | Glory Priya     /  (*91) 8580750298    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

We tried  to deliver the order to the address given by you but we did not get your response . Kindly contact us for further details.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I understand your frustration. I want to help you get you the answers you need, and we can definitely get that done by email, but I will need your help.

If you can provide the following information, that will help us track down what’s happening and figure out the best way forward.

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