Subject: English Language Test - Kaavya Sharma
From: Kaavya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 15:30:46 -0400

| | Foreign Language Screening Test

Name | Kaavya Sharma    /  (+91) 7827563451    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | On the basis of the above situation, I would take the order number from the customer and get the details of the same. I would then inform the customer that the package has been sent from us but the address mentioned on the courier is incorrect. I would first cross check with the courier service agent and see if anything could be done from my end and if not then I would provide the contact number of the courier service and ask the customer to contact them for further coordination.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for choosing Homebox Team. I apologize for the carelessness crom our behalf. In order to refund / exchange you can visit to our website → login your credentials → go to my order → select refund / exchange and go on with the available option for your order.

Hope to see you soon!

Thank You

Regards
Homebox Team

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