Subject: English Language Test - Umme Salma Husain
From: Umme Salma Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 14:58:12 -0400

| | Foreign Language Screening Test

Name | Umme Salma Husain    /  (975) 3752730    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am sorry to hear that you have not received order yet. we wanted to assure that we would try to deliver package as soon as possible.
we wanted to inform you that our courier service could not locate your address.
Can you please confirm address mentioned below is correct?
<address>

Thank you for your patience!

Regards,
Customer care.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting us about your defective TV Cabinet. We are truly sorry that it did not work as promised. We also apologize for any inconvenience that this
caused to you.
since your products in under our 7 days replacement policy, we will initiate replacement of the product.

Our representative will uninstall your TV and handover new TV to you.

Regards,
Customer care.

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