Subject: English Language Test - Sourav Kumar
From: Sourav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 13:29:01 -0400

| | Foreign Language Screening Test

Name | Sourav Kumar    /  (201206) 9304825664    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear, please suggest the correct address.
Our team are try to deliver your hand bag soon.
Thank you for your query.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Ok Sir if you replaced the old unit with new one.then our team will replace it very soon.
Thank you for your query.

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