Subject: English Language Test - Police Haindavi
From: Police Haindavi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 09:41:13 -0400

| | Foreign Language Screening Test

Name | Police Haindavi     /  (+91) 6305915858    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firstly, thank you for shopping with us. Sorry for our inconvenience. Actually, we tried to deliver the courier at the earliest but the thing is the address you had updated here is not correct. So, please can you recheck the address for delivery and update us. Then we can deliver your courier as soon as possible.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sorry for our inconvenience. Actually the cabinet you purchased is with good quality. But I think that may be a damaged unit. I will check with my team about that and we will replace it with the new Cabinet. Thank you Sir for shopping with us.

| |