Subject: English Language Test - sanjay singh
From: sanjay singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 08:26:15 -0400

| | Foreign Language Screening Test

Name | sanjay singh    /  (110059) 8700816741    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear(customer)
i am sorry to hear you have not received your hand bag parcel that you ordered from babyshop.com, the order was shipped by us and handed overto courier company same day when the order was placed.the courier tried to deliver the order to you,but could not deliver,because the address on the parcel was wrong,and even your mobile no is not working.
please send us to your right address,we will definitely send your order to you in 2 days.
we apologise to you all these inconvenience. please let me know if can answer any questions
thanku, i would be happy to help!
Best
(sanjay singh)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear(customer)
i am so sorry that you have had a  negative experience with our product, service i have looked into the issue and it seems that our insatolation team not did their work properly, and they have scratched on your tv csbineter,and you want to replace or refund for this product.
I forward this issue to head of the appropriate department,  and we will be checking with you in a few days to update you on the status of issue .
once more, i sincerely apologise for the inconvenience .please let me know if i can answer any questions,and i would be happy to help!
Best
sanjay Singh

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