Subject: Arabic Language Test - Haji mohamed
From: Haji mohamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 07:43:07 -0400

| | Foreign Language Screening Test

Name | Haji mohamed    /  (971) 5168274    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Sorry for late, Address wrongly mention in courier as per your address, wait for 2 days I will rearrange the address then you will get the courier once again extremely sorry for inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Ok sir you returned the TV to company. I will send another New TV to you without fault.

Regards,

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