Subject: English Language Test - Ambika Khanna
From: Ambika Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 07:09:15 -0400

| | Foreign Language Screening Test

Name | Ambika Khanna    /  (91) 7836843483    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thankyou for Contacting Babyshop.com.
As per you query, we have successfully shipped your order to the Courier company.
Unfortunately there has been some issue occurred while dispatching as your address is incorrect.
The concerned representative is working on the same and you will be contacted soon for the proper details.

We are sorry for the unconvincing caused to you
We sre trying our best to serve you as per your expectations.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul.

As per your query above, we have transferred the issue to the concerned team and the same will be addressed withing 5-7 working days.

We are sorry to hear about the unconvinces caused to you regarding the product.
We will make sure to serve your the best in future.
Thankyou

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