Subject: English Language Test - Sumit Rajnekar
From: Sumit Rajnekar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 06:54:18 -0400

| | Foreign Language Screening Test

Name | Sumit Rajnekar    /  (91) 9855291443    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii sir/madam
I received your complaint and i want to assure you that your concern will be solved  definitely. I want to tell you that your order was placed on the same day you purchased your hang bag. It was handed to courier service same day but i think by mistake the address which you registered while login is not correct . Thats why the parcel is misplaced i will request you to kindly provide the updated address so that i can contact the delivery boy and instruct him to deliver it to your doorstep. Thank You!!!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii sir
I noticed you raised a concern regarding quality of product you received . I have gone through the whole information and found out that your raised concern has so many doubts . I want to tell you very kindly that you said you received the parcel last week so it was obvious that you checked it correctly and i m assuming that it was perfectly fine as you didnt complain at that moment . So i think the damage is done from your side but still i will talk to my manager and try to find out middle way solution for this problem . Thanks!!!!

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