Subject: English Language Test - Mahesh Tripathi
From: Mahesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 06:29:11 -0400

| | Foreign Language Screening Test

Name | Mahesh Tripathi    /  (211019) 8052011263    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/Mam,
sorry for the inconvenience. Our courier boy tried to reach your delivery address but he is facing difficulties to reach that location. Please share your address with Pincode. We will try to deliver your product as soon as possible.

Sincerely,
Customer service team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii sir ,
sorry for inconvenience. My team member will  visit your home and collect the product with in three days. Will refund your amount in 15 working days. once will receive the product.

Sincerely,
Customer service team

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