Subject: English Language Test - Anandita Banerjee
From: Anandita Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 06:14:47 -0400

| | Foreign Language Screening Test

Name | Anandita Banerjee     /  (211016) 8707549523    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr/Mrs,
Hope you doing well

I am sorry Mam that you had a negative experience with  our product. I've looked into the issue and it seems that the address which is mentioned from you side is not appropriate.
I've forwarded this issue to head of the department.
Once more I sincerely apologize for the inconvenience.
Your order will get delivered within  3 to 4 days.
Please let me know if I can answer any questions,and I'd happy to help!

Anandita Banerjee

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We are sorry that you had a negative feedback of our product.
I'll follow up with you within 3 days to make sure you receive the good product. If you have any questions in the meantime,feel free ton contact me directly.
We do have one small favor to ask. Could you please return the item within next day? So that we can provide you a quality product.
Once again , I sincerely apologize for the inconvenience.

Sincerely,
Anandita Banerjee

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