Subject: English Language Test - Mansi Tripathi
From: Mansi Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 04:19:15 -0400

| | Foreign Language Screening Test

Name | Mansi Tripathi    /  (+91) 9131620737    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the inconvenience caused to you
But as i can see here you gave us the wrong address and that is the reason the hand bag is being delayed. But we will make sure that it reaches you soon.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvenience caused to you by us.
I extremely apologize for this. As per our policy we have the exchange available for you and we can do that with in four days. And this time We will make sure that you receive the product without any more issue.
Thank you!!

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