Subject: English Language Test - Ria Jha
From: Ria Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 04:09:31 -0400

| | Foreign Language Screening Test

Name | Ria Jha    /  (91) 8595632735    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir/mam
I am Ria Jha and I am here to help you with your following concern.
As I am able to understand your concern that you haven't received your order.You have placed the order on 1st April 2021 and we dispatched it on the same day.But our team was unable to deliver it due to incomplete address.As of now I am able to check the status of your order that our team will be delivering it today itself.
Regards
Team
Live salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected sir
I am Ria Jha from Fiduciary Pvt Ltd.And today I am here to assist you with your following concern.
As I am able to understand your concern you have requested for the replacement of the cabinet you have received from us or you have opted for the full refund. Our team will be replacing the cabinet with the new one.Kindly keep all the bills for the product.
Thank you
Regards
Team
Fiduciary pvt ltd

| |