Subject: English Language Test - SHIKHA KUMARI
From: SHIKHA KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 04:07:08 -0400

| | Foreign Language Screening Test

Name | SHIKHA KUMARI    /  (88849) 59521    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

We tried to reach you in your mentioned address but the address given is wrong, kindly provide us your correct address in the below mentioned contact number and email id in order to provide your hand bags at your door step.

Regards,
Customer service executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We regret to inform you about the delivery of the cabinet. The old one will get replaced within a week and new one will be provided to you. Sorry for the inconvenience occurred.

Regards,

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