Subject: New Reply Received - FW: Log in problemen
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 19 Apr 2021 06:59:44 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Log in problemen   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks for checking.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">The customer was able to log in tot he app after following the steps below.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">So the ticket can get closed.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks! </span></div>
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<div class="MsoNormal">Best regards,<br>
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<a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="26" style="width:2.0833in;height:.2708in" id="Afbeelding_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTA0NDU3MTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.bEYZekR3NxVH4azDLJSDx_YdozixhFoHgUHrrR-piOA"></span></a><br>
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<b>Kirsten Vesters</b><br>
<i>Manager Club Performance</i><br>
<a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="23" height="23" style="width:.2395in;height:.2395in" id="Afbeelding_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTA0NDU3MTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6wQ7imhCq--qPhAuWzS6gsxm26W-56eJnWPOrO4nCC8"></span></a> 
<a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="23" height="23" style="width:.2395in;height:.2395in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTA0NDU3MTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.MTmj7QXSPKb-akLu3kFpHFDaQk-tpiSS9ixY7rqhIZI"></span></a> 
<a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="23" height="23" style="width:.2395in;height:.2395in" id="Afbeelding_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTA0NDU3MjAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Fz4JzokJRogiCJMfwDocQdflE076RLV_8JfZBlObwS0"></span></a><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
Tel: +31 (0)416 34 97 25<br>
Web: <a href="http://www.lesmills.nl/" rel="noreferrer">www.lesmills.nl</a>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> zaterdag 17 april 2021 23:34<br>
<b>Aan:</b> Kirsten Vesters &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: FW: Log in problemen</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kirsten,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This is a quick follow up email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know if the customer was able to log in to the app after following the steps we shared with you?<br>
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Do you need our further help with this issue? We will keep this ticket open for another 48 hours if you have any further questions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4463" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4463</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 12 Apr at 11:54 PM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kirsten,</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to support.</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>This error message appear when customer deleted the App, To resolve this share the following steps with the customer.</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>1.
<a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer">Log into the Virtual scheduler </a>tool via your desktop with your Virtual username and password.</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>2. Click on the Settings icon and select 'Manage Devices' .</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>3. To the right you will see options to ‘REMOVE DEVICE’ (highlighted in yellow below). Click on the option that corresponds to the device you would
 like to remove (in the below example there is only one device connected)</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>4. Click the Green button: SAVE CHANGES to process the device unlinking.</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>5. Once this has processed, it will take 5 minutes for the app to become ready for connecting/pairing with your studio timetable.</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>6. Log into the iPad app with your Virtual username and password and select your studio from the list and begin setup.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4463" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4463</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 12 Apr at 11:31 PM
<span class="separator">, Kirsten Vesters &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Dear Les Mills Virtual Support Desk,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>One of our customers (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) got the message below at their iPad.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>What can you do to fix this?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thans in advance!</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="200" height="26" style="width:2.0833in;height:.2708in" id="Afbeelding_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTA0NDU3MTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6GtIg3E2JhbDxvuuRnx72hdRYQpNd4fklWWcBaHrxRc" alt="Afbeelding verwijderd door afzender."></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
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<b>Kirsten Vesters</b><br>
<i>Manager Club Performance</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="23" height="23" style="width:.2395in;height:.2395in" id="Afbeelding_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTA0NDU3MTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6GtIg3E2JhbDxvuuRnx72hdRYQpNd4fklWWcBaHrxRc" alt="Afbeelding verwijderd door afzender."></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="23" height="23" style="width:.2395in;height:.2395in" id="Afbeelding_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTA0NDU3MTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6GtIg3E2JhbDxvuuRnx72hdRYQpNd4fklWWcBaHrxRc" alt="Afbeelding verwijderd door afzender."></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="23" height="23" style="width:.2395in;height:.2395in" id="Afbeelding_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTA0NDU3MTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6GtIg3E2JhbDxvuuRnx72hdRYQpNd4fklWWcBaHrxRc" alt="Afbeelding verwijderd door afzender."></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
Tel: +31 (0)416 34 97 25<br>
Web: <a href="http://www.lesmills.nl/" rel="noreferrer">www.lesmills.nl</a> </span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Van:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Iris Gambirasio &lt;[email-masked]&gt;
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<b>Verzonden:</b> maandag 12 april 2021 12:24<br>
<b>Aan:</b> Kirsten Vesters &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Log in problemen </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kirsten,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Zoals zojuist telefonisch besproken hierbij de melding die de ipad aangeeft!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Het e-mailadres is:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Best regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Iris Gambirasio</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm'><img width="220" height="33" style="width:2.2916in;height:.3437in" id="Afbeelding_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTA0NDU3MTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6GtIg3E2JhbDxvuuRnx72hdRYQpNd4fklWWcBaHrxRc" alt="Afbeelding verwijderd door afzender."></span><span lang="EN-US" style='font-size:10.5pt;font-family:"Helvetica",sans-serif'><br>
</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>  </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Community Manager
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Verdana",sans-serif'>The Cohesion Don Bosco 
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-family:"Verdana",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Verdana",sans-serif'>+31 615 55 32 80</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:8.0pt;font-family:"Verdana",sans-serif'>brands by Rockfield:<br>
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="http://www.the-cohesion.life" rel="noreferrer"><span lang="EN-US" style='font-size:8.0pt;font-family:"Verdana",sans-serif'>www.the-cohesion.life</span></a></span><span lang="EN-US" style='font-size:8.0pt;font-family:"Verdana",sans-serif'>
 / </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="http://www.stunest.nl" rel="noreferrer"><span lang="EN-US" style='font-size:8.0pt;font-family:"Verdana",sans-serif'>www.stunest.nl</span></a></span><span lang="EN-US" style='font-size:8.0pt;font-family:"Verdana",sans-serif'><br>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">4463:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4463