Subject: Ticket re-opened - [#4463] FW: Log in problemen
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 19 Apr 2021 06:59:44 +0000

Hi Pritish Nandi,  Ticket “#4463 – FW: Log in problemen ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4463 to view the ticket.  Ticket comment   
 Hi Olesia, 

  

 Thanks for checking. 

  

 The customer was able to log in tot he app after following the steps below. 

 So the ticket can get closed. 

 Thanks!  

  

 

 Best regards, 

 
Kirsten Vesters 
Manager Club Performance 

 
 
Elzenweg 37 
5144 MB Waalwijk 
Tel: +31 (0)416 34 97 25 
Web: www.lesmills.nl

 

 

 

 

 

 Van: Les Mills International <[email-masked]>
 
Verzonden: zaterdag 17 april 2021 23:34 
Aan: Kirsten Vesters <[email-masked]> 
Onderwerp: Re: FW: Log in problemen 

 

 

 Hi Kirsten, 

 
 
 ​ 

 
 
 This is a quick follow up email. 

 
 
 ​ 

 
 
 Please let us know if the customer was able to log in to the app after following the steps we shared with you? 
 
Do you need our further help with this issue? We will keep this ticket open for another 48 hours if you have any further questions. 

 
 
 ​ 

 
 
 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4463  

 

 
On Mon, 12 Apr at 11:54 PM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Kirsten, 

 

  

 
 
 Thank you for reaching out to support. 

 

   

 
 This error message appear when customer deleted the App, To resolve this share the following steps with the customer. 

 

   

 
 1.
Log into the Virtual scheduler tool via your desktop with your Virtual username and password. 

 
 
 2. Click on the Settings icon and select 'Manage Devices' . 

 
 
 3. To the right you will see options to ‘REMOVE DEVICE’ (highlighted in yellow below). Click on the option that corresponds to the device you would
 like to remove (in the below example there is only one device connected) 

 
 
 4. Click the Green button: SAVE CHANGES to process the device unlinking. 

 
 
 5. Once this has processed, it will take 5 minutes for the app to become ready for connecting/pairing with your studio timetable. 

 
 
 6. Log into the iPad app with your Virtual username and password and select your studio from the list and begin setup. 

 

   

 

 

  

 

 

 
 
 Please let us know how it goes. 

 

 

 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4463  

 

 
On Mon, 12 Apr at 11:31 PM
, Kirsten Vesters <[email-masked]> wrote: 

 

 Dear Les Mills Virtual Support Desk, 

 

 

 
 One of our customers ([email-masked]) got the message below at their iPad. 

 
 
 What can you do to fix this? 

 

 

 
 Thans in advance! 

 

 

 
 
Best regards, 

 
Kirsten Vesters 
Manager Club Performance 

 
 
Elzenweg 37 
5144 MB Waalwijk 
Tel: +31 (0)416 34 97 25 
Web: www.lesmills.nl 

 

   

 

 

 

 

 

Van: Iris Gambirasio <[email-masked]>
 
Verzonden: maandag 12 april 2021 12:24 
Aan: Kirsten Vesters <[email-masked]> 
Onderwerp: Log in problemen 

 

 

 

 
 Hi Kirsten, 

 

 

 
 Zoals zojuist telefonisch besproken hierbij de melding die de ipad aangeeft! 

 

 

 
 Het e-mailadres is:
[email-masked]  

 

 

 

 

 

 

 
 
Best regards,

 

 
Iris Gambirasio

 

   

 

 

 

 

Community Manager

 

 
 
The Cohesion Don Bosco 

 

 
 
[email-masked]

 

 
 
+31 615 55 32 80

 

 
 
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