Subject: French Language Test - D.YAMINI DVS ANAND
From: D.YAMINI DVS ANAND <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Apr 2021 14:12:10 -0400

| | Foreign Language Screening Test

Name | D.YAMINI DVS ANAND    /  (91) 7249355464    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello xyz,

thanks for shopping with us.

We're writitng to confirm that your oder is shipped by us and handed over to the courier company near your location .

the order will be soon delivered to you.

for more information about your order you can contact us on 1234567897.

Thanks again for shopping with us.

Livesalesman.in

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thanks for shopping with us.

we're writing you to tell that your order can be refundable. For refund you have to first click on  view orders and then  click on refund option .

The refund will be credited to your original form of payment used for the purchase. Your bank may take 2-4 business days to credit the refund amount to your account.

We hope this is a satisfactory resolution for you. If you have any questions or concerns, please use this link to contact Customer Service:

Thanks again for shopping with us.

Livesalesman.in

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