Subject: English Language Test - shivangi sharma sharma
From: shivangi sharma sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Apr 2021 09:08:54 -0400

| | Foreign Language Screening Test

Name | shivangi sharma sharma    /  (93400) 92406    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

The courier/ seller calls the customer and asks for a favorable delivery time and place  and asked him/her to enter correct address.
Some of the couriers also send a text message or an IVR call to the customer, to know whether they would want to receive the parcel or decline it.
If the customer is not reachable by either of the methods or declines the order, an RTO is generated.
The order is then sent back to the seller’s registered address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

You called customer service to report the problem but you have not yet received any help.
We can apply for return /refund or replacement policy .

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