Subject: Arabic Language Test - Quazi Muhammed Ammar
From: Quazi Muhammed Ammar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Apr 2021 04:58:47 -0400

| | Foreign Language Screening Test

Name | Quazi Muhammed Ammar    /  (+91) 7012253236    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for reaching out to us. We feel sorry for the inconvenience caused. We want you to confirm that the address given by you is correct, if not, please update us with the correct one. We are happy to serve you.

Regards
Ammar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Thank you for your email.I sincerely apologize for the inconvenience caused to you. Support with your enquiry, please click on the below link and fill in your details.

Our support team will get in touch with you within 1 working day. If you have already filled the above form, please allow us 1 working day from the time the original ticket was raised.

Thanks,
Ammar

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