Subject: English Language Test - Garv Batra
From: Garv Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 13:29:06 -0400

| | Foreign Language Screening Test

Name | Garv Batra    /  (+91) 7310705955    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for writing to us.

We would like to inform you that we tried to deliver your courier but the address with us was wrong.
Request you to kindly let us know your correct address for delivery.
We deeply apologize for the inconvenience caused.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

As per the replacement policy, the company shall be liable for the replacement of product only if scratches are found at the time of delivery and brought to notice of delivery executive.
Since the scratches have been noticed after the delivery of product., the same shall not fall in ambit of replacement policy of the company, and the product cannot be replaced.

We deeply apologize the inconvenience caused.

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