Subject: English Language Test - Navita Arora
From: Navita Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 08:55:15 -0400

| | Foreign Language Screening Test

Name | Navita Arora    /  (+91) 9050523021    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey customer,

I am very sorry for inconvienience caused to you. I would like to let you know that your bag has been sent at your provided address.

But our team found the address is not legit, so we have shipped the bag back.

I am requesting you to please place the order one more time with the right address.

Thanks,
ABC Bags

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,

Thank you for sharing your valueble feedback with us.

I am very sorry for the inconvienience caused to you, we will surely help you with that.

We will be going to replace the cabinet as soon as possible, as well as i will assure you that these things will never happen with you again.

Thanks,
Homebox team

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