Subject: Arabic Language Test - Mohammad Faheem
From: Mohammad Faheem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 04:56:25 -0400

| | Foreign Language Screening Test

Name | Mohammad Faheem    /  (91) 9643501161    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Dear Valued Customer

Thank you for escalating the issue to us. Our courier partner XYZ attempted delivery for your order No. ...  at the given address ....
on ...date..... . However the delivery failed due to the wrong address. This was communicated to you same day but we did not get any reply.
Kindly check and confirm your correct address enabling us to deliver it.

Thanks and Regards,

Mohammad Faheem
customer support executive
Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Dear Abdul

Thank you for shopping with us. I can understand your concern and frustration but our return/replacement policy does not cover this issue once the product has been installed. You should have checked and raised it immediately after unboxing with images/videos or even better in presence of our team for validation.
Please refer to the product return and replacement policy for further clarifications.

Thanks and Regards,

Mohammad Faheem
customer support executive
Livesalesman

| |