Subject: English Language Test - Sonika Singh
From: Sonika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 15:11:50 -0400

| | Foreign Language Screening Test

Name | Sonika Singh    /  (91) 8375961964    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To,
Siya lopes
Xyz

Sub:Regarding some address issues in the order

Dear siya,

This is Sonika from babyshop.com as I received a mail from your side regarding your order yet not delivered. So i would like to inform you that your order was already dispatched on the same day the order was placed but, order yet isn’t delivered due to some mistake in the address given. Kindly recheck and send us the correct address and send it to the same email id so that we can reprocess the delivery . We highly appreciate your patience.

Thank you
Best regards
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To,
Abdul khan
Xyz

Sub: Apology for the defective product

Dear Abdul,

We apologize  that the product you         have received last week was defective. We totally understand your concern and We are very sorry for the inconvenience We are assuring you that it would not repeat again and you’ll not face this kind of situation in future from our side.we truly appreciate your trust that you shown to us since a long time.So as per the concern will replace your product within 2-3 business days.

Thank you
Best regards
Team HomeBox

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