Subject: English Language Test - Medhavi Bishnoi
From: Medhavi Bishnoi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 13:47:53 -0400

| | Foreign Language Screening Test

Name | Medhavi Bishnoi    /  (+91) 8285764510    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Firstly, I apologized for the inconvenience you are facing. I'll check the status of your parcel and update it to you. Also I'll make it sure that you'll receive it as soon as possible.
Thanks for contacting us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Firstly, I apologize for the inconvenience you are facing. I'll talk to the concerned seniors about whatever problem you are facing and get back to you soon. It is so because we are unable to return back the money as it is against our company's norms. So we'll provide the best way to you to resolve your problem.
Thanks for contacting us.

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