Subject: English Language Test - Vishnu Pratap Mishra
From: Vishnu Pratap Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 13:40:07 -0400

| | Foreign Language Screening Test

Name | Vishnu Pratap Mishra    /  (208020) 9205534329    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

We just recieved your inquiry . Your reference no. is xyz632.Please quote it for future correspondences.

We will get back to you with more information as soon as possible .

Thank you

The support team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

I'm so sorry that you had a negative experience with Homebox. I've looked into the issue,I've forwarded this issue to our HOD. In the meantime, I'd like to offer you 50% off to all the electrical product for the inconvenience and will be checking in with you in a few days to update you on the status of your product replacement .

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

[XYZ]

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