Subject: English Language Test - Rajveer Singh Gehlot
From: Rajveer Singh Gehlot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 12:46:21 -0400

| | Foreign Language Screening Test

Name | Rajveer Singh Gehlot    /  (+91) 9929926926    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hello sir,

hope this email finds in your best of your health.
As I can check your order on my system it was shipped the same day you placed the order. The courier company tried to deliver it but there was some confusion regarding your address. So I would like to reconfirm your address i.e xyz street, 123456.
Please reply us back to this email if there is any correction in the address and please provide your contact no with the email.

We are so sorry for the inconvenience caused.

Yours faithfully,
xyzz
noida

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hello Abdul,

Hope this email finds you in best of your health.

I just got to know about your concern that your Brand new TV cabinet has scratches on it. As per the companies policy I would like a Picture of the cabinet just to be sure. And then as per the policy we will replace it for you.
So just reply me back to this email with the picture of the tv cabinet.

And we are so sorry for the inconvenience this has caused but definitely we will try to resolve it as soon as possible.

Yours truly

xyz
Homebox Team

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