Subject: English Language Test - Kajal Chaudhary
From: Kajal Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 12:45:37 -0400

| | Foreign Language Screening Test

Name | Kajal Chaudhary    /  (91) 9891970370    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ,

We will like to inform you that  courier service provider try to deliver your order at your doorstep ,but they are unable to do that because as per courier the addres provided by you is wrong .

So,I kindly request you please help us with your correct address so that we will provide your order as soon as possible

Thanks and regards
Kajal chaudhary
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We apolized for the trouble you have faced ,I can totally understand your problem that you have order this product with this expectation that you can use this product .
But due to problem in the product you are unable to that .

We will definitely help you with replacement or refund for this product .so ,I kindly request please help with your expectation .

Thanks and regards
Kajal chaudhary
Customer care executive

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