Subject: English Language Test - Ranjeet Singh
From: Ranjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 12:04:43 -0400

| | Foreign Language Screening Test

Name | Ranjeet Singh    /  (98723) 59531    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir\mam you are our value able customer.we receive your email to check yours order status.As per our record our courier service employee try to deliver it twice but no one take it on given address .you should go to your account and check your .If any mistake is there then edit it. We should try to deliver it again tomorrow. If in any case your order is not deliver ,we should refund your amount in 6 working days. Thanks
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello sir\ madam we received your mail regarding your order. Our installation team will visit you shortly and check the condition of your tv cabinet. If there is any fault they should replace it with new one but you have to pay installation charges.Thanks

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