Subject: English Language Test - Arun Vashisht
From: Arun Vashisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 08:40:50 -0400

| | Foreign Language Screening Test

Name | Arun Vashisht    /  (91) 880624284    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
As I am checking your status in our  system your address is wrong courier company did not find your location that's the reason you order is still pending to deliver. Please change or provide us your correct address so we will deliver your order on correct address.
Thanks for contacting us. Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
As per the company policy you should check properly befor installed. But we have retur or replace  policy so you can raise ticket regarding for replacement  then our team will contact you and replace your TV cabinet.
Thanks for contacting us. Have a nice day.

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