Subject: English Language Test - Animesh Kumar
From: Animesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 08:18:18 -0400

| | Foreign Language Screening Test

Name | Animesh Kumar    /  (+91) 8077933772    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Hope you are doing well!!
We deeply apologize for the delay caused.
As we can check, the courier team has updated that the address mentioned was wrong and because of that they were not able to deliver the  product within the specified time.
We request you to share the correct/updated address asap and we assure you that the product willl be delivered at the earliest.
In case of any issue, please reach us through the same mail, we will be happy to help you.

Thanks,
Babyshop Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Hope you are doing well and thank you for reaching out to us.
We are sorry for the inconveniences caused.
We would like to inform you that, we have have checked the issue with the concerned team. They will again visit to your place tomorrow and will check and replace the cabinet accordingly.
Please feel free to reach us, we will be happy to help you.
Hope this resolves your concern.

Thanks,
Homebox Team

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