Subject: Re: Chat - Remove tags from follow up tickets
From: Zendesk Support <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 16 Apr 2021 12:02:31 +0000

This is an automated email from the Zendesk Support Team regarding ticket #6514408

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Hi Ashish,

We’re just wondering if you've had a chance to review the latest update from Erwin, the Customer Advocate assigned to your support request, as we haven't heard back from you yet. 

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Hello Ashish,

 Thank you for clarifying the subdomain for your account.

 As followup to your inquiry about removing the tags created on a follow up ticket, I checked this with our team and can provide this sample trigger here which allows you to remove the tags added to a followup ticket.

 ![](https://support.zendesk.com/attachments/token/2TKXk5XMLJbikctK2XDkOFWiM/?name=inline1374568857.png)​

 As reference to the trigger all you need to add into the condition is the tags on the ticket and the tags that need to be removed.

We hope this helps. If you have further questions please let us know.

All the best,

Erwin | Associate Customer Advocate | [Check out our Community] |(https://zdsk.co/SupportCommunity)
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If you require more time to work through our latest comment, or would like to provide us with an update, simply reply to this email or go to https://support.zendesk.com/hc/requests/6514408.

Just for your awareness, if we don't hear back from you, the status of this ticket will be automatically set to solved in the next few days. 

Thanks!

Zendesk Support

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