Subject: Re: Chat: Ticket Tag History
From: Zendesk Support <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 16 Apr 2021 11:01:40 +0000

This is an automated email from the Zendesk Support Team regarding ticket #6508189

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Hi Ashish,

We’re just wondering if you've had a chance to review the latest update from Dainne, the Customer Advocate assigned to your support request, as we haven't heard back from you yet. 

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Hi Ashish,

I still don't have any updates yet from the dev team but by the looks of it, it's the agents manually adding the tags to the ticket.

Also, would you be able to request the admin in your team to re-enable the account assumption so when the dev team looks into this again, they will be able to investigate this further?

Hope to hear from you soon!

Thanks,
Dainne Lucena | Associate Customer Advocate
[email-masked]
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If you require more time to work through our latest comment, or would like to provide us with an update, simply reply to this email or go to https://support.zendesk.com/hc/requests/6508189.

Just for your awareness, if we don't hear back from you, the status of this ticket will be automatically set to solved in the next few days. 

Thanks!

Zendesk Support

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This email is a service from Zendesk Support.

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