Subject: English Language Test - Ritesh Verma
From: Ritesh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 06:33:25 -0400

| | Foreign Language Screening Test

Name | Ritesh Verma    /  (91) 8810337442    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Greetings of the day, hope you are doing well!!
You ordered a hand bag from our online store before 14 days but unfortunately the order could not reach at you till now as the address provided by you during online shopping was wrong so please provide the correct address so that your order could reach you.

Regards
Ritesh
Custom support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul sir,

Greetings of the day, hope you are doing well!!

Sorry for the inconvenience, I acknowledge your concern sir and I make sure you that your TV cabinet will be replaced by new one with in 2-3 days

Regards
Ritesh
Customer care executive

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