Subject: English Language Test - Tarun Kumar
From: Tarun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 06:27:33 -0400

| | Foreign Language Screening Test

Name | Tarun Kumar    /  (+91) 7982664484    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I apologize for the delay in the delivery of the order you placed with us .

I certainly understand that you are excited to receive the product. I checked and found that the order was shipped to the delivery partner the same day when you placed the order. However, the the delivery partner reported that the delivery address is wrong.

I would request you to please share the delivery address again in the reply to this email, so that we can make sure it reaches you at the earliest.

We are committed to provide the best service. Thank you for being a valuable customer with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I am really sorry for the inconvenience. And I will try my best to get this resolved for you as soon as possible.

As you informed that the cabinet has scratches on it, I would request you to please share the pictures of the damaged product so that our team can look into this and provide the best possible resolution.

Looking forward to hear from you soon.

Thanks

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