Subject: English Language Test - Prateek Batra
From: Prateek Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 06:26:36 -0400

| | Foreign Language Screening Test

Name | Prateek Batra    /  (91) 8800209150    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To :     [email-masked]
From : [email-masked]

Subject : Query regarding your order from Baby shop

Hope, you are doing well amid COVID-19. With all due reverence to you customer X this is to apprise you that courier company was not able to detect cum reach out to the given address. Hence, I would beseech you to share the correct address by reverting to this mail, and accordingly your product will be dispatched in an expedite manner.

Thanks & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To :     [email-masked]
From : prateekbatra@homeboxteam

Subject : Resolution to your concern!!

Hope, you are doing well amid COVID-19, Abdul. Apologies for inconvenience that you confronted following the purchase of your TV cabinet. I empathize with you, and therefore this is to intimate that your concern will be resolved in the next 24 business hours, as I've already escalated your concern regarding the scratches on your TV cabinet that you bought last week from Homebox Team. As I'm writing to you our technical team has already contacted the technical executive and he would be visiting you with a brand new TV cabinet so that a foundation of profound camaraderie cum bonhomie could be maintained and sustained between you and us for a longer duration of time. After all aesthetic customer servicing is all that matters in the buyer/seller industry, cause for us customer is the KING/QUEEN and to make our customers happy is the only reason behind our success and perhaps the ulterior motive behind our existence.

So, many thanks for your time and letting us know about our faults. By working upon our mistakes, we're only getting better and better at customer service.

With the abovementioned I'm signing off, and write to me once you receive your replaced product.

Thanks & Regards

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