Subject: English Language Test - Abhishek Srivastava
From: Abhishek Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 05:54:32 -0400

| | Foreign Language Screening Test

Name | Abhishek Srivastava    /  (+91) 9795772235    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all I would apologize to the customer for such mishap and then moving forward I would ask or confirm the order ID from the customer of which he/she is facing problem just to give them accurate information without any further confusion..
Moreover, after that I would share the details and update with the customer and ask for his new or updated address and coordinate the same with the delivery partner and mark the promise to the customer that this time he/she will get his package without any further delay

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Firstly, I would apologize for the mishap and make sure to the customer that appropriate solution would be provided from our end to make there experience satisfactory.. we would create the replacement first and request the customer to be coperative in the meantime and asked them for the date that should be convenient for them to make the replacement happen..

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