Subject: English Language Test - Abhishek Awana
From: Abhishek Awana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 05:44:50 -0400

| | Foreign Language Screening Test

Name | Abhishek Awana    /  (91) 7982215195    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, sir/madam our courier delivery to your given address, but it is find that the address was wrong.
I request you to recheck the address, and please send the correct address on the company mail id.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry sir/madam that that you receive the defective item. I send the team again at your home and it will solve all your queries.

If the TV is defective the new TV will send to your home.

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