Subject: English Language Test - Vivek Malik
From: Vivek Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 05:39:16 -0400

| | Foreign Language Screening Test

Name | Vivek Malik    /  (250110) 7042234286    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From:  [email-masked]
To    :  [email-masked]

Sub  :  Update the correct address.

Hello Sir/Mam,

This is to inform you that you ordered a hand bag from our store 14 days back which order number was 12345.I apologize for your late order. I would like to inform you that this order was shipped by us on and handed over to courier company same day when the order was placed.I request you that kindly update your correct address with pin code on our portal. When you will update your correct address your order will reach to your address within 48 hours.Kindly cooperate with us.

Thank you
XYZ
Babyshop.com

New Delhi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From : xyx@homebox
To     : [email-masked]

Sub   : Replacement of TV Cabinet

Hello Sir/Mam

This is inform that you purchased a order no.12345 which was TV Cabinet from us last week and our team installed it this morning in your house.I received your complain that the cabinet has too many scratches.I would like to request you that this TV Cabinet will replace within 48 hours.I request you that please send a request for this replacement on our portal with mandatory information.If you want refund then it will take 7 working days to your address.Kindly cooperate with us.

Thank you
XYZ
Homebox Team

New Delhi

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