Subject: Arabic Language Test - Mohammed Ziyad.EM
From: Mohammed Ziyad.EM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 05:18:36 -0400

| | Foreign Language Screening Test

Name | Mohammed Ziyad.EM    /  (+91) 7034108908    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | This is from e-commerce company babyshop.com, dear customer your ordered hand bag from our online store has arrived, but your address as per the courier is wrong, so, you must to correct your address as per the  courier, then we obviously send your ordered hand bag as soon as possible time.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

This is from e-commerce company babyshop.com, dear customer we understand your Complaint right now and realized your problem Which is happened due to the moving goods and materials on vehicle, that is why we apologize to you,so,
you never need to despair, we are obviously
replace a new unit and we will be send you as soon as possible.

| |