Subject: English Language Test - Sonu Kumar
From: Sonu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 05:04:18 -0400

| | Foreign Language Screening Test

Name | Sonu Kumar    /  (+91) 9065046531    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,

Thank you for contacting our customer support team. My name is abc.

As per your email, you haven't received your order yet. However, you don't need to worry, I will go ahead and will check the status of your order status and will help you with your concern.
As, I have checked your order details and I found that our courier team, have updated that, the address which you have entered while placing the order is wrong, that is the reason, our team were unable to deliver your order on time.
In order to make this thing right, I would request you to revert on the same email with your correct shipping address. Once we receive the correct address information, we will update the same to our courier team.
If you need any other assistance, then feel free to reach us again.

Have a wonderful day ahead!

Thanks and regards
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting our customer support team. My name is Abc.

As per your email, we got to know that, our installation team have left too many scratched on your TV cabinet. I am sorry, for the inconvenience caused to you.
However, you don't need to be worry, I will help you in every possible way.

In order to help you with the best possible solution, we need the the photographs of TV cabinet showing the scratches. You can attach the picture on the very same email. You just have to click on the reply button and there you will get an option to attach the photographs.

We will be waiting for your response and feel free to reach us again, if you need any other assistance.

Have a wonderful day ahead!

Thanks and regards
Abc

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