Subject: English Language Test - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 04:17:19 -0400

| | Foreign Language Screening Test

Name | Mohit Sharma    /  (091) 9717969657    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Kumar,

Greetings for the day !

This is regarding your delivery status query related to Order ID 12345.

We tried to deliver the product on (date) at( time ). But due to incorrect address delivery was unsuccessful.

As per our database address provided by you is mentioned below -

XX-XX YYstreet ZZcity AAstate Pin code- 000000

Please reply us back with correct address and alternate contact number.

You may also contact us at +91 92XX YYY ZZZ.

Regards

Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings for the day !

This is regarding your damaged product delivered query related to Order ID 12345.

We really apologies for the inconvenience cause to you.

We are arranging a service team visit to help you with the product.

Replacement/ Moneyback promise would be adhered as policy after inspection.

Please reply with most suitable time to visit your place.

Please "click here" for policy details

You may also contact us at +91 92XX YYY ZZZ.

Regards
Team Homebox

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