Subject: New Reply Received - Les Mills Virtual Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 16 Apr 2021 08:11:38 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Les Mills Virtual Issue  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-NZ" style="mso-fareast-language:EN-US">Hi Olesia, </span></div>
<div class="MsoNormal"><span lang="EN-NZ" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-NZ" style="mso-fareast-language:EN-US">Apparently everything seems to work fine. They redownloaded the file and it didn’t stop. </span></div>
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<div class="MsoNormal"><span lang="EN-NZ" style="mso-fareast-language:EN-US">You can close the ticket if you want. If I have any issue related with this club, I will open another one. </span></div>
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<div class="MsoNormal"><span lang="EN-NZ" style="mso-fareast-language:EN-US">Thank you very much. </span></div>
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<div class="MsoNormal"><span lang="EN-NZ" style="mso-fareast-language:EN-US">Best regards, </span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style="font-size:9.0pt;color:#0563c1;background:white"><br></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f;background:white'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><u><span style="font-size:9.0pt;color:#0563c1;background:white"><a href="http://www.lesmills.es/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>  |  </span><u><span style="font-size:9.0pt;color:#0563c1;background:white"><a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.com</span></a></span></u><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'></span></u>
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<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style="color:#1f497d"> </span>
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<div class="MsoNormal"><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer"><span style="text-decoration:none"><img width="558" height="212" style="width:5.8125in;height:2.2083in" id="_x0000_i1038" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAzMTY4MzIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Vpc3V4spV5xwA-AJlIr6ezG26p8Qq4h5y0XqhE4-tHA"></span></a></div>
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<a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAzMTY4MzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.kfcZAgZrxuv5Sy3LxmCi7YFqMuacwaRyOuDr6Z9Tcmg"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAzMTY4MzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.jl11byT3HfKhE3hSj7PVOaB5UY_hehD4bXrNnmxtIEM"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAzMTY4MzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.rQWnxscji7lTXdCy_Ia-y4hJPRawVFuhopLIMfRlIXs"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAzMTY4MzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.CUOUXvt0akX1Q2apPYVLiAhkJD4Tu2-Zm6_TvnS7T8E"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAzMTY4MzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.MgtYQdfhVV5ddZk15tleZUL2tJQkfmOyVSNqoKjxQn8"></span></a>
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<div class="MsoNormal"><i><span style="font-size:9.0pt;color:gray">“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal Inmaculada, 23 08017, Barcelona o bien a través de correo electrónico <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:gray">[email-masked]</span></a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.</span></i></div>
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<b>De:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> jueves, 15 de abril de 2021 12:07<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Les Mills Virtual Issue</div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Thank you for your reply.</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will wait for the news.</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4469" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4469</a></span></div></div>
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<div>On Thu, 15 Apr at 8:38 PM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span><span class="separator"></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Olesia, </span></div></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Ok, I will tell them to this procedure. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I will let you know if things go well. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks, </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><br></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f;background:white'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.es/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>  |  </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.com</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer"><span style="text-decoration:none"><img width="558" height="212" style="width:5.8125in;height:2.2083in" id="Imagen_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAyMTA0MDQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4viHEvGawEkLYoT02UIGJowA215LO3GHjPIAupFGc4g"></span></a></span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="Imagen_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAyMTA0MDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.WtDD7uSQYyjDz-CujXQn7_wgkywDCYetg-kLd3SA1kI"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAyMTA0MDYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.n4bmPRzPIEztTVxf3JiutaonJ87NjcPInbrcg3f_x2w"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAyMTA0MDcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.h6magBTWCBoBGuULanHG4FIQ1NTh4JR1HULAMGJnMPA"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAyMTA0MDgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.p6lzfm_tNsChapQ_Q8pLwbk6nRgu6iI7Qcr65DoepT8"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAyMTA0MDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.GoqziP4O1oZZvlbmWL52WH3pElObp6a-wqmAMeoGGpc"></span></a> </span></div></div>
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<i><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:gray'>“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal Inmaculada, 23 08017, Barcelona o bien a través de correo electrónico <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:gray">[email-masked]</span></a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 14 de abril de 2021 20:41<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Les Mills Virtual Issue</span>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We’ve checked the BODYPUMP 113 (45 Mins) file and it seems to be an incomplete download, which is why the Club experiencing the issue with the class ending earlier than expected. Please advice to to the customer to refresh the release via the App Manage Downloads section by following the below instructions:</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Unlock the padlock to the top right of the App and enter your admin code</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Navigate to SETTINGS &gt; Manage Downloads</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Scroll to the release under the 'Downloaded' tab </span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Click the refresh icon (the circle with the arrow), as below</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The release should download straight away provided your iPad has a network connection</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgzNTc3OTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oWkjiuERBJQtVVTYrbi9F1UgL4B5um-ZIeCW4m83prQ" alt="image"></span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes. We will keep this ticket open for another 48 hours if you have any further questions.</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Best regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4469" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4469</a> </span></div></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 15 Apr at 4:56 AM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Olesia, </span></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Great. </span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks, </span></div></div></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  | </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1'><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  |  </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="color:#1155cc">www.lesmills.com</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1'><img width="420" height="160" style="width:4.375in;height:1.6666in" id="_x0000_i1032" src="https://docs.google.com/uc?export=download&amp;id=1PZBdPVSPEHvUExYMvJZMNKXsQPzEKYZy&amp;revid=0BxUdpzWVP2BnYTF5Sko4TEwwNmhYcGN0ZElzRkwyL0p5eXprPQ"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.</span></div></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>El mié, 14 abr 2021 a las 17:53, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;) escribió:</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us today.</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are looking into this issue and will share with you our report shortly.</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<span style="color:#183247"><br></span>Olesia<span style="color:#183247"><br></span>Customer Services<span style="color:#183247"><br></span>Les Mills Virtual AAp</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4469" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4469</a> </span></div></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 15 Apr at 3:12 AM , Marc &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi, </span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This club is having few issues with Virtual. The most common issue is that after 10 minutes of playback, the video stops. </span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The club reported me this issues about this week:</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Monday. 18h15 and 19h10.</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Tuesday 10h.</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Wednesday 9h45 y 18h20. </span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>They have run a Diagnostics Test and attached is the result. </span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you have a look what is going wrong please?</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you so much. </span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards. </span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Marc</span></div></div></div>
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<span style='font-size:1.0pt;font-family:"Times New Roman",serif;color:white'>4469:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4469