Subject: Re: Zendesk amendments for warranty
From: Saurabh Dadu <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Fri, 16 Apr 2021 07:57:46 +0000

Hi Heta,

I will come back to you on this today.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: 16 April 2021 1:08 PM
To: Ashish Dabral <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: RE: Zendesk amendments for warranty

Hi Saurabh and Ashish,

Do you have an update about this? Will you be able to implement this weekend as discussed?

Best regards​​

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: Heta Nyrhinen (HNYR)
Sent: 12. april 2021 11:43
To: Ashish Dabral <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Zendesk amendments for warranty

Hi Saurabh and Ashish,

Thank you for the meeting earlier. Here is the plan outlined in three sections.

1)

CURRENT ZENDESK FIELDS

NEW ZENDESK FIELDS

Remove current Article (Quantity) field and add 4 new fields:

Text field:                    Article nr. for replacement

Number field:             Quantity for replacement

Text field:                    Article nr. for return

Number field:             Quantity for return

2)

CURRENT CONTACT CUSTOMER SERVICE MACRO:

Article Nr. (Quantity):

Article nr. for replacement:

Article nr. for return:

NEW CONTACT CUSTOMER SERVICE MACRO:

Add new entries to the macro, which will be populated from the new fields.

Article Number and Quantity

Article nr. for replacement:

Quantity for replacement:

Article nr. for return:

Quantity for return:

3) Other amendments: If quantity for replacement is higher than 3, an alert email will be sent to Sara, Heta and Josephine. The contact customer service macro can’t be run by the agent. The ticket is assigned to the Teamlead group as unassigned.

Please let me know, if you have any questions.

Best regards​​

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark

<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

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