Subject: English Language Test - Tanishq Sharma
From: Tanishq Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 03:54:46 -0400

| | Foreign Language Screening Test

Name | Tanishq Sharma    /  (110027) 8377922517    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are tend to inform you that ,14 days back ,you ordered hand bag from our online store. We got an information that the courier tried to deliver the order at your residence but unfortunately on courier box your address was given wrong. So we request you to send your residence address once again so that order be placed at your correct address

Thanking you,
Customer Support Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

We are extremely sorry for a defective product .We will take serious action regarding to this carelessness. We be sending our team in fews days to look out the situation and tried our best in order to replace the product.

Thanking you
Customer Support Executive

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