Subject: RE: DK outbound not working
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Thu, 15 Apr 2021 11:52:00 +0000

Okay Josephine,

That’s good!

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Sent: Thursday, April 15, 2021 11:59 AM
To: Sara Aknooni (SRAK) <[email-masked]>; Ashish Dabral <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: RE: DK outbound not working

Hi Sara,

All 3 inbound calls are working fine.

And outbound call also works now, I didn’t make any changes just logged out and logged in and it worked.

But the strange thing is earlier today the outbound call went  from +45 70 71 64 69 which is an inbound gaming number
And now the call went from +45 89 88 28 41.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Josephine Veena Dorairaj (JVDO)
Sent: 15. april 2021 11:38
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: DK outbound not working

Hi Sara,

Ashish is now testing the DK lines.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 15. april 2021 11:05
To: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: DK outbound not working

Hi Josephine,

Could you test with all 3 Danish numbers?
Which numbers is having this issue?

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 10:48 AM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: DK outbound not working

Hi Ashish,

The outbound on Denmark number is not working, there was one ring and then busy tone. Could you please test it ?

I called my number +45 21684511

Outbound via +45 70 71 64 69
Ring Groups: denmark_gaming, english_gaming

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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